Return and Refund Policy

Last Updated: 15/02/2025

At MIGAH PHONES COLLECTIONS (Central phones), we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a hassle-free shopping experience. Please read this policy carefully before making a return request.

1. Eligibility for Returns

We accept returns under the following conditions:

1.1 Brand New Phones

  • Must be returned within 7 days from the date of delivery.
  • The iPhone must be unused, sealed in its original packaging, and in resalable condition.
  • The original receipt or proof of purchase is required.
  • Devices that have been activated, used, or removed from the original packaging are not eligible for return.

1.2 Used  phones

  • Must be returned within 7 days from the date of delivery.
  • The device must be in the same condition as it was received.
  • Any additional damage, missing accessories, or altered software will result in a partial refund or denial of return.
  • A restocking fee of 10% may apply.

1.3 Accessories

  • Must be returned within 7 days from the date of delivery.
  • Items must be unused, in original packaging, and in new condition.
  • Opened or used accessories (e.g., chargers, earphones, screen protectors) cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or activated brand new Phones.
  • Used phones that show signs of additional damage or tampering.
  • Accessories that have been opened or used.
  • Items marked as Final Sale or Non-Returnable.
  • Any product damaged due to improper use, accidents, or unauthorized repairs.

3. Return Process

To initiate a return, follow these steps:

  1. Submit a Return Request:

    • Contact our customer support at support@centralphoneshub.com.ng within the return period.
    • Provide your order number, proof of purchase, and a reason for the return.

  2. Approval & Shipping Instructions:

    • If your return is approved, we will provide you with a Return Authorization Number (RAN) and return shipping instructions.
    • You are responsible for return shipping costs unless the item is defective or an incorrect item was sent.

  3. Return the Item:

    • Pack the item securely in its original packaging, including all accessories and documents.
    • Clearly write the Return Authorization Number (RAN) on the package.
    • Ship the package using a trackable shipping service to the address provided.

  4. Inspection & Processing:

    • Once we receive the return, our team will inspect the item within 3 to 5 business days.
    • If the item meets our return conditions, we will process your refund or exchange.

4. Refund Policy

Refunds are issued based on the following conditions:

4.1 Refund Method

  • Refunds will be processed using the original payment method (e.g., credit card, bank transfer Etc).
  • Processing time varies by payment provider but typically takes 5 to 7 business days.

4.2 Partial Refunds

  • If an item is returned damaged or missing accessories, a partial refund may be issued.
  • A restocking fee of 10% may apply for used iPhones or items returned without original packaging.

4.3 Non-Refundable Fees

  • Shipping costs, handling fees, and restocking fees are non-refundable unless the return is due to our error.
  • If you received free shipping, the cost of shipping may be deducted from your refund.

5. Exchanges

We offer exchanges under the following conditions:

  • The item must meet our return eligibility criteria.
  • Exchanges are subject to stock availability.
  • If the replacement item has a higher price, you must pay the difference before the exchange is processed.
  • If the replacement item has a lower price, we will issue a refund for the difference.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 3 days of delivery:

  • We will arrange for a free return and send a replacement or full refund.
  • Proof of defect (photos/videos) may be required before processing your return.

7. Cancellations

  • Orders can be canceled before shipment for a full refund.
  • Once an order has been shipped, it cannot be canceled. You may return the item following our return policy.

8. Contact Us

For any return or refund inquiries, please reach out to us at support@centralphoneshub.com.ng or migahphonescollections@gmail.com

We appreciate your business and are committed to ensuring a smooth and transparent return and refund process. Thank you for shopping with MIGAH PHONES COLLECTIONS

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